Service & SLAs
Network Support, Service & SLA's
Uecomm's world-class fibre-optical network is backed by expert, on-demand network support. Our Service Level Agreements (SLAs) are Uecomm's way of informing customers about the standards of service inherent in our offering.
Uecomm Service
The Uecomm Network Operations Centre (NOC) is open for business 24 hours a day, 365 days a year.
When you contact Uecomm's NOC you're not talking to an anonymous call centre. Qualified operators and network technology specialists answer and action calls 24x7. 85% of reported faults are fixed by the person who answers your call and because they can start to solve your problem immediately - you can get back to business.
Uecomm SLAs
Uecomm offers a range of SLA options for our customers providing a carrier-grade level of service and support.
We support your business 24/7, providing an outstanding level of assurance.
To download our information brochure, please click here.
